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Frequently Asked Questions
Shipping & Delivery
Do you offer free shipping?
Yes! All orders over $100 within mainland US qualify for free shipping.
How long does delivery take?
Orders may take up to 5-7 businesses days to assemble and ship but most orders have a turnaround time of about 72 hours.
Tracking details will be emailed to you once your order has shipped.
Do you ship internationally?
We are currently only shipping to select US territories. All available shipping territories will be listed during your checkout.
If it's not listed we currently do not offer shipping to territories such as Alaska, American Samoa, District of Columbia, Guam, Hawaii, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Puerto Rico, US Virgin Islands and Palau.
Can I ship multiple items to different addresses?
Unfortunately, at this time we can only ship to one address per order. We would recommend placing different orders for each address.
My Order
Can I change my order?
We want you to get your order as quickly as possible, so we start processing your order right away! For this reason, we may not be able to cancel/change an order. We urge you to contact support@FineArtCanvas.com straight away if you have any questions regarding changing or canceling your order.
Can I change the shipping address?
We try to process orders very quickly so you get your order ASAP! For this reason, we may not be able to adjust a shipping address once the order has been processed. We urge you to contact support@FineArtCanvas.com straight away if you have any questions regarding changing your address.
Artwork
How do you recommend I look after my Artwork?
To care for your artwork, keep it out of direct sunlight to prevent fading. Avoid hanging it in damp areas like bathrooms, as moisture can damage the canvas or frame.
Dust gently with a soft, dry cloth—never use cleaning products. If it’s a high-value piece, consider professional cleaning every few years.
How do I hang my artwork?
To hang your artwork, center it at eye level—about 57 to 60 inches from the floor to the center of the piece. Use a level and measuring tape for accuracy, and mark your wall before drilling or nailing.
For heavier pieces, use wall anchors or picture-hanging hooks for support. If hanging above furniture, leave 6–10 inches of space between the bottom of the artwork and the top of the furniture.
How do I select the right size artwork?
To choose the right size artwork, consider the wall space and how much visual impact you want. A good rule is to fill about 60–75% of the available wall area. For artwork above furniture, aim for it to be around two-thirds the width of the piece below it. Always measure before buying to ensure it feels balanced, not too small or overwhelming.
How do I choose between framed and unframed canvas?
Framed canvases offer a polished, finished look and suit formal or modern spaces. Unframed canvases feel more casual and contemporary, especially with gallery-wrapped edges. Framed options cost more but add value, while unframed ones are lighter and budget-friendly. Choose based on your space, style, and whether you want it ready to hang or flexible.
Returns, Exchanges & Refunds
Do you offer returns and exchanges?
We're proud to provide a free return label for qualifying orders within the contiguous 48 U.S. states.
If you'd like to return your order, email us at support@FineArtCanvas.com. Please include your order number and the product you'd like to return in the body of the email.
We recommend that you add support@FineArtCanvas.com to your SAFE SENDERS list to avoid the notification being filtered as spam/junk mail by your email provider. If we determine your order qualifies for a free return, we will send you a return shipping label.
If you ordered outside the 48 contiguous U.S. OR ordered an oversized- print in the 43"x32" or above, we will NOT be able to provide a free return shipping label. You are still welcome to return your item, but shipping and handling will be at your own expense.
If you'd still like to return pieces in these sizes, the estimated return price will be $280 via FedEx ground. Please ensure that you package the print exactly as was received to avoid incurring any additional costs or fees.
Refunds Once your return has shipped, please email us the return tracking number to ensure your refund is issued promptly.
Please ship your return(s) to:
Fine Art Canvas
2430 East 49th Street
Vernon, CA 90058
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