You've got questions? we've got answers!
Frequently Asked Questions
Shipping & Delivery
Do you offer free shipping?
Yes! All orders over $100 within mainland US qualify for free shipping.
How long does delivery take?
Orders may take up to 5-7 businesses days to assemble and ship but most orders have a turnaround time of about 72 hours.
Tracking details will be emailed to you once your order has shipped.
Do you ship internationally?
We are currently only shipping to select US territories. All available shipping territories will be listed during your checkout.
If it's not listed we currently do not offer shipping to territories such as Alaska, American Samoa, District of Columbia, Guam, Hawaii, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Puerto Rico, US Virgin Islands and Palau.
Can I ship multiple items to different addresses?
Unfortunately, at this time we can only ship to one address per order. We would recommend placing different orders for each address.
My Order
Can I change my order?
We want you to get your order as quickly as possible, so we start processing your order right away! For this reason, we may not be able to cancel/change an order. We urge you to contact support@FineArtCanvas.com straight away if you have any questions regarding changing or canceling your order.
Can I change the shipping address?
We try to process orders very quickly so you get your order ASAP! For this reason, we may not be able to adjust a shipping address once the order has been processed. We urge you to contact support@FineArtCanvas.com straight away if you have any questions regarding changing your address.
Artwork
How do you recommend I look after my Artwork?
To care for your artwork, keep it out of direct sunlight to prevent fading. Avoid hanging it in damp areas like bathrooms, as moisture can damage the canvas or frame.
Dust gently with a soft, dry cloth—never use cleaning products. If it’s a high-value piece, consider professional cleaning every few years.
How do I hang my artwork?
To hang your artwork, center it at eye level—about 57 to 60 inches from the floor to the center of the piece. Use a level and measuring tape for accuracy, and mark your wall before drilling or nailing.
For heavier pieces, use wall anchors or picture-hanging hooks for support. If hanging above furniture, leave 6–10 inches of space between the bottom of the artwork and the top of the furniture.
How do I select the right size artwork?
To choose the right size artwork, consider the wall space and how much visual impact you want. A good rule is to fill about 60–75% of the available wall area. For artwork above furniture, aim for it to be around two-thirds the width of the piece below it. Always measure before buying to ensure it feels balanced, not too small or overwhelming.
How do I choose between framed and unframed canvas?
Framed canvases offer a polished, finished look and suit formal or modern spaces. Unframed canvases feel more casual and contemporary, especially with gallery-wrapped edges. Framed options cost more but add value, while unframed ones are lighter and budget-friendly. Choose based on your space, style, and whether you want it ready to hang or flexible.
Returns, Exchanges & Refunds
Do you offer returns and exchanges?
We’re proud to provide free return shipping labels for qualifying orders
within the contiguous 48 U.S. states.
If you would like to request a return, please email us at support@FineArtCanvas.com and include your order number along with the item(s) you wish to return.
We recommend adding support@FineArtCanvas.com
to your Safe Senders list to help ensure our response does not get filtered as
spam or junk mail.
Once we determine your order qualifies for a free return, we will provide a
return shipping label and return instructions.
Please note that certain large-format artwork sizes, including 48x48"
and 60x40", are excluded from free return shipping. Customers are responsible for return shipping costs on these items.
Additional large-format or freight-shipped items may also be excluded from
free return shipping based on size, weight, destination, packaging requirements, and carrier limitations.
Due to freight handling requirements, return shipping costs for large-format
artwork typically range from approximately $200–$300 depending on size, weight, destination, packaging requirements, and carrier rates.
Orders shipped outside the contiguous 48 U.S. states do not qualify for free
return shipping.
For customer-paid returns, we strongly recommend repackaging the artwork
exactly as originally received to help avoid additional shipping damage or
carrier surcharges.
Refunds
Once your return shipment is in transit, please email us your return tracking number so we can help ensure prompt processing of your refund.
Please ship approved returns to:
Fine Art Canvas
2430 East 49th Street
Vernon, CA 90058
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